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ScrapFest @ Creativ Festival 2017 product history

Purchase Policy

Our goal at ScrapFest Inc. is to make your purchasing experience easy. The following purchase policies are designed to ensure your satisfaction and understanding of our purchase process. If you have any questions about the information below, please contact us at info@scrapfest.ca.

Crop and Class Policy

You must pre-register for the ScrapFest Crop and Educational classes offered by ScrapFest. Payment must be made at the time of registration. All Crop and Educational class purchases are non-refundable.

Changes to your Schedule

Changes may be made up to and including Thursday, October 19th, 2017. A fee of $10.00 will be charged for each Transaction. Changes will be made based on Crop and class availability.

Refunds and Exchanges

Before submitting your order please review your selections. All event tickets are non-refundable after your order has been confirmed. Changes may be made to your event selections up to Thursday, October 19th, 2017. Please see Changes to your Schedule for more information.

General Admission passes

No refunds will be issued for pre-paid general admission passes to the Exhibitor Hall of the Creativ Festival. These passes are purchased through the Creativ Festival and are not the responsibility of ScrapFest.

Currency

All ticket prices for ScrapFest events that occur in Canada are stated in Canadian dollars. HST is charged on all tickets (Crop & classes).

Payment Methods

ScrapFest accepts both PayPal and Credit Card as methods of payment. Please contact us at info@scrapfest.ca with any further questions.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with ScrapFest Inc. whether or not your order has been placed. Please contact us at info@scrapfest.ca. Only you may be aware of any problems that may occur during the purchase process.

Order Processing Fees

Tickets purchased from ScrapFest Inc. may be subject to a convenience charge and a non-refundable per order processing fee. If you request or require special delivery service then delivery fees will also apply.

Cancelled and Postponed Events

Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any cancelled or postponed event, please check the event information online or contact us at info@scrapfest.ca. If you purchase a ticket through our website and a refund is issued, then ScrapFest will most likely give you a refund by issuing a credit to the credit card that you used to purchase. Payments by means other than credit cards will likely be refunded by a cheque.

Billing Information Verification

Orders are processed only after all billing information and payment, has been verified. Occasionally, we receive incorrect billing or credit card account information for an order that can delay processing and delivery. In these cases, ScrapFest customer service will attempt to contact you, using the information provided at the time of purchase. If ScrapFest is unable to reach you after its initial attempt, ScrapFest may cancel your order and may sell your tickets to another customer without further notice.

Delivery Options

Orders will be confirmed via email and in most cases all purchases will be picked up at the event at one of our Registration tables. If you request or require special delivery service then delivery fees will also apply. Please contact us at info@scrapfest.ca.

Recording, Transmission and Exhibition

You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You grant permission to utilize your image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event in any medium or context without further authorization or compensation.

ScrapFest reserves the right to alter these policies at any time
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